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frequently asked questions

  • How do I make a booking?
    To make a booking online, simply visit the campervan hire page on our website here. Alternatively, you can give us a call on 01555 75 20 20 or drop an e-mail to book. ​Upon booking your reservation, you will pay a non-refundable 25% booking deposit which is then deducted from your total hire cost. The balance of your hire is then due upon collection, however during the busier months we may contact you within 4 weeks of your hire for payment.​ Please note that whilst we endeavour to honour every reservation - bookings made at short notice may be unavailable.
  • Where is The Wee Camper Co based?
    You can find us at 433 Castlehill Road, Wishaw, North Lanarkshire, ML2 0RL. We are approximately 30 minutes from Glasgow and 40 minutes from Edinburgh.
  • What is the hirer criteria?
    All drivers must be aged between 25 and 65, held their full UK drivers license for 2 years minimum and had no major endorsements within the past 10 years. If there is anything you are unsure of, please don't hesitate to get in touch.​ On the day of hire, drivers must provide: Valid photocard drivers license (please check section 4b for license expiration) Valid DVLA license check code (UK license holders only) Proof of address dated within 1 month (this can be a bank statement, utility bill or similar) Deposit payment card Valid passport (International customers only)
  • What is the Security Deposit?
    The security deposit is the amount that the hirer must lodge with us whilst the vehicle is out on hire. The security deposit is returned in full at the end of hire prior to vehicle inspection and providing there are no additional charges incurred. The standard security deposit and excess is £750.00 - you can reduce this to £250.00 by taking out or Excess Insurance Reducer. Meaning the most you would be liable for in the event of any damage would be £250.00). We would politely ask all customers to return the vehicle as they found it and in a clean & tidy condition with no missing items, fuel shortages or damages to avoid deductions from their deposit. Please note that an admin fee of £20+VAT is also applied in the event of deposit deductions.
  • How do I work things in the campervan?
    When you arrive to collect your campervan, your hire representative will give you a demonstration on how things work around your hired campervan. As well as this, we will also complete a vehicle inspection whereby we will record any damages on the vehicle, before you head off. We've also got some handy instructional videos down below, should you forget anything whilst you're out on hire and as always, you can always get in touch via telephone or live chat too. The Wee Camper Co - Instructional Video Kiravans Double Seat Swivel - Instructional Video
  • What's included in my hire?
    Each of our vehicles have their own unique setup and personalities, however they will include the following as standard... Rock n Roll bed Upper level bed 50L Fridge 2 Burner gas Hob Fresh water sink 30L water tank Foldaway interior table 240v Leisure system Plug sockets & USB's LED lighting Front passenger seat swivel Privacy glass windows Blinds/curtains Insurance for 1 driver (additional drivers available) Vehicle inventory Gas bottle (full bottle surcharge - £60) Camping pots & pans set Cutlery set & plates Washing up liquid Surface wipes Thermal cab blinds 240v hookup cable Collapsible bucket (for grey waste) Camping is all about the minimalist lifestyle therefore we provide only the basics, but please do bring anything you think would make your trip more comfortable.​ Finally, all of our customers are given exclusive discounts and access to the Camping and Caravanning Club. Click here to learn more.
  • What time is collection & return?
    Similar to a hotel room, your collection time is strictly 1pm and return time is strictly 11am. Charges will apply for collections/returns outwith these times. ​ Early collection/late returns are rarely available throughout the busy months due to our tight turnaround schedule. If an early collection or late return is available to you, we will notify you and offer this at an additional fee.
  • Do you provide customer car parking?
    Yes, we have space for you to leave one car per hire in our yard whilst you are on hire with us or alternatively, we can collect you from the local train station in Wishaw free of charge. Please note that cars are left entirely at the customers risk and The Wee Camper Co cannot accept liability for damage or theft.
  • Fuel & Gas
    FUEL The vehicle will be supplied with a full tank of fuel and must be returned with a full tank of fuel. Please also ensure that you use a local fuel station! Penalty charges apply for fuel shortages. GAS Our vans come with a Campingaz 907 bottle already connected. You can choose to have the bottle as left by the previous customer which may or may not have gas left in it or alternatively you can guarantee a full bottle with our Gas Guarantee. Please be aware that if you choose to have the bottle as left by the previous customer, there is a risk that you will run out and have to purchase gas whilst you are on hire.
  • Optional Extras & Add-On's
    Insurance Excess Reducer (The standard security deposit and excess is £750.00 - you can reduce this to £250.00 by taking out or Excess Insurance Reducer. Meaning the most you would be liable for in the event of any damage would be £250.00) - £20 per day Sleeping pack - Consisting of a 250gsm sleeping bag, pillows & pillow slips (all items are returnable at the end of your hire) - £20 per person Full Gas Guarantee (our vans come with a bottle already connected. You can choose to have the bottle as left by the previous customer or alternatively you can guarantee a full bottle) - £70 Additional drivers (the policy includes 1 main driver, you can another 2 drivers) - £10 per driver, per day​ Please note that the sleeping packs and gas guarantee are subject to availability and must be booked in advance.
  • Do you allow dogs in your campervans?
    At the moment we don't have any vans that can accommodate pets. This is due to allergy reasons and also as our vehicles are sometimes sold before they end their hire season.​ There are however some great dog boarding services in the local area that we can recommend such as our friends Sarah-Anne and Marlene at Barking Mad. Learn more here.
  • Can I take a campervan outside the UK?
    You sure can! However there is an insurance surcharge for usage in the EU, so if you're planning on going to the EU please do let us know and we can provide a quote based on your trip.
  • Can I collect the van from the airport?
    For security & logistics reasons, it is not possible to collect a vehicle from the airport. We do offer an airport transfer service at a small cost, making it easy for you to collect the van from our depot in Wishaw.​ The airport collection/drop off consists of you and your party being picked up upon your arrival and taken to our hire depot. We are approximately 30 minutes from Glasgow International Airport and 40 minutes from Edinburgh Airport. This service is only available during working hours.​
  • What is your cancellation policy?
    In the unfortunate event of a cancellation, the lesser reserves the right to charge the following:​ Within 4 weeks of collection - 100% of total hire charge Within 6 - 4 weeks of collection - 50% of total hire charge More than 6 weeks of collection - 25% of total hire charge​ Cancellations must be made via e-mail at
  • Can I choose a specific campervan?
    Unfortunately due to our busy and ever changing hire schedule, we are unable to guarantee which vehicle you will be collecting. ​ However, we are confident that you will love your campervan regardless of the make/model! ​ Our Renault and VW campers are all equipped exactly the same and each of our vans has it's own personality inside.
  • What is the length of the campervan?
    The average length of our campervans is 5m long and 2.2m wide. We have a varied fleet of long and short wheelbases, so there may be a slight difference to the dimensions above but this usually isn't an issue when it comes to booking a campsite/ferry.
  • Do you have any automatic vehicles?
    Unfortunately we do not have any automatic vehicles at this time.
  • Are the pop-top roofs waterproof?
    It's important to remember that the canvas material on a pop-top roof is much like a tent in that it's 'water resistant'. However if the canopy becomes soaked during heavy rain & wind, water can begin to seep through! Please be aware that this is common on every campervan with a pop-top roof and comes with the nature of campervanning. We recommend bringing the roof down during heavy rain or move the vehicle away from the direction of the wind/rain to minimise the amount of water that is contacting the roof.
  • Do I need to be hooked up to a campsite power supply to use the campervan?
    The short answer is, ideally yes. Our vans are fitted with leisure batteries, which will run 12v power i.e some USB ports, LED lights and fridge. However, the leisure battery - like any other battery - requires charging and if you do not connect to a campsite, the battery will deplete and you won't be able to use any of the power facilities inside. It's important to note that most campervans are not built for off-grid use and this includes factory built motorhomes!
  • What happens after we return the van?
    Once the vehicle is returned, we will then bring it in for cleaning & inspection. This process can take some time depending on the schedule that day and how many vehicles we need to get through. Due to the nature of use of campervans, it is important for us to clean the vehicle prior to inspection. Customers are more than welcome to wait whilst the vehicle is cleaned & inspected, however we realise this is not practical. Customers are also welcome to take photos/videos of the van at the time of drop-off. We aim to return your deposit to you within 24-48 hours of dropping the vehicle off. Please note that an admin fee of £20+VAT is also applied in the event of deposit deductions.
  • How do I avoid penalty charges against my security hire deposit?
    We do not take pleasure in charging against the security deposit and we really don't ask for much! Simply bring the vehicle back in the condition that you were given it and on time. Charges will apply for late collections/returns, any and all damages, missing items, fuel shortages, penalty charge notices etc. Please note that an admin fee of £20 +VAT is also chargeable on top of any of the above.
any more questions?
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